Dynamics 365 Customer

Dynamics 365 Customer Service makes it easy to treat every customer like the VIP they are. Skyline crafts unique customer service solutions that are easy to deploy, use, adjust and scale. Improve customer retention and satisfaction with an AI-fueled customer service solution that’s customized for your business. Dynamics 365 for Customer Service helps companies provide faster and more personalized customer support.

Leverage Dynamics 365 Customer Service to:

Forge loyal customer relations
Automate personalized support
Rely on self-learning AI for gaining insights
Get comprehensive analytics of all customer data

How Skyline Helps Your SME Leverage Dynamics 365

Dynamics 365 Customer Service is a powerful, AI-ready tool capable of handling contacts, accounts, case management, contracts, human resources, work hours, service desk, custom entities and more. We utilize this complex architecture to create a fully customized solution that is meticulously crafted to meet your business's exact automation needs.

System Development, Support, and Maintenance  
Skyline experts are skilled and experienced in implementing Dynamics 365 Customer Service from the ground up, integrating it with third-party platforms or your existing in-house solutions. We create, test and deploy a ready-to-use platform that will collect data, analyze insights and automate every aspect of your customer communication in a personalized and empathetic way.
Routing and SLA automation  
Enable your customer care and sales staff to focus on their area of expertise rather than on looking for the relevant requests and digging through tons of unnecessary info. The system Skyline delivers for you automatically creates cases, instantly connects clients with the right specialists and intelligently suggests ready-made solutions from your knowledgebase. Cut your customer service costs by optimizing and automating outdated or inefficient work processes.
Omni-Channel Customer Service Implementatio  
Dynamics 365 Customer Service allows for utilization of multiple communication channels in a single solution. Manage all of your phone calls, emails, chats, social networks and texts from a unified platform that collects and analyzes insights from all of these sources to streamline the performance of your staff and improve your operational efficiency. 
360 Customer View at a Glance  
While working with you and your teams, we find and realize the optimal way to unify sales, marketing, distribution and customer care in one solution powered by Dynamics 365. With these powerful capabilities perfectly configured for your business, you will be able to stop looking for lost data points and wasting work hours and losing clients and start leveraging the full power of Dynamics 365 to exceed your clients expectations and expand your business.

Ask us a question to see how it works from the side of the client

Why Dynamics 365 Customer Service

The market-leading customer service solution to keep your clients happy with you, your employees, and your products

Integrate with your favorite tools


Manage your large mobile workforce efficiently
with Dynamics 365 Customer Service