Stand Up for Kids- Case Study

Industry

Non-profit

Products/Solutions

Dynamics 365 for Sales

PowerPlatform

Stand Up for Kids- Case Study

An American Non-Profit Digitizes Operations to Streamline Efficiency and Cut Costs

Background

Stand Up for Kids is an American non-profit fighting to end youth homelessness. The organization provides counseling, mentoring, and life-skills training to underprivileged children and youth. Additionally, the team strives to provide a sense of safety, hope, and belonging through their housing support, drop-in centers, and street outreach.

Problem

Stand up for Kids has historicallyrelied on outdated pen and paper-based processes which has led to data loss, tracking and reporting inaccuracies, and a lack of accountability. The only way to address these challenges was to launch a unified and automated solution that would address all of the business’ needs from a single application, improving efficiency and cutting operational costs.

Solution

When Stand Up for Kids first got in touch with Skyline Consultants, their goal was to streamline and automate recurrent tasks with an efficient solution that would keep all of the organization’s information and operations under one hood. Having realized the digitalization opportunities of Dynamics 365, the company expanded the project scope with software requests for donation supervision, financial support, and volunteers’ control. Dynamics 365 will now serve as the main engine for all operational processes of Stand up for Kids.

Stand Up for Kids use cases:

  • The responsible user logs every incoming hotline call to Dynamics 365. The user will thencomplete a questionaire with the caller about the youth-related challenges in their area and their current needs. The phone call can be converted into a case in the Dynamics365 based on the age, location, and currentstatus of the youth. Each programoffered by Stand up for Kids has specific stages and steps thathelp their young people graduate the program, get a job, become self-sufficient or even recieve enterpreneurialtraining.
  • Youth case manager have weekly meetings online in their mobile PowerApp. The case manager can add the attendies, their youth’s needs, and any provided goods or services. When the volunteer has one to one meetings with their youth, they can set goals for progress over the next week and keep track of ongoing and completed tasks. Everything is done and tracked on the phone or tablet to easily keep all system information up to date.
  • As a non-profit that recieves grants for their services, the Stand Up for Kids management team has a need for advanced data analytics and reporting. Dynamics 365 has been configured to track and report on all of theenrolled youth’s progress and results, and can display or measure theseresults using build-in dashboards and reports.

Dynamics 365 allows non-profits to stay up-to-date with the most recent digitalization trends, to keep their documents and data safe in the single system, as well as addressany and all of their automation needs.

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