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Dynamics 365 for Customer Service makes it easy to treat every customer like the VIP they are. Skyline crafts unique customer service solutions that are easy to deploy, use, adjust and scale. Improve customer retention and satisfaction with an AI-fueled customer service solution that’s customized for your business. Dynamics 365 for Customer Service helps companies provide faster and more personalized support with Dynamics 365.
Leverage Dynamics 365 for Customer Service to:
How Skyline Helps Your SME Leverage Dynamics 365
Dynamics 365 for Customer Service is a powerful, AI-ready tool capable of handling contacts, accounts, case management, contracts, human resources, work hours, service desk, custom entities and more. We utilize this complex architecture to create a fully customized solution that is meticulously crafted to meet your business's exact automation needs.
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Why Dynamics 365 for Customer service
The market-leading customer service solution to keep your clients happy with you, your employees, and your products
Customer Service InsightsEliminate guesswork and lost opportunities with out-of-the-box insights. The AI-fueled solution allows for instant performance tracking across all channels helping you identify areas for growth and potential productivity improvements. Build trust, loyalty and happiness by resolving issues before they impact the customer. Dynamics 365 for Customer Service provides a deep understanding of customer satisfaction score drivers and suggests improvements backed by data
Case ManagementGet rid of unnecessary human involvement in case routing. Rely on intelligent automatic routing to instantly expedite issues to the right agent. Easily set up your own unique case management flow and rules that support case creation, assignment, escalation and resolution.
Embedded IntelligenceVirtual Customer Service Agent will analyze visitors, develop solutions and tips and help to let your employees focus on high-priority tasks. Built-in intelligence is the driving force behind Dynamics 365 for Customer Service which is involved on every stage of the client’s lifecycle. Provide your employees with the insights and recommendations they lack now and put customer happiness on cruise control thanks to advanced AI previously accessible only to large-scale corporations.
Knowledge ManagementA full-fledged knowledge management module not only lets you create your own library of information your clients need, but also enables instant, automatic answers to common requests with the content you have already put out. Reduce the strain of recurrent questions on your staff and let them focus on complex issues. Start with a basic knowledge base and work your way toward a fully functional, self-service customer portal.
Dashboards and ReportsGet all your customer data presented to you in robust, all-inclusive analytics tools. The built-in reporting and analytics capabilities provide you with in-depth and high-level reporting dashboards with all the key metrics to keep your hand on the pulse of your business in general and customer satisfaction specifically.
Most of the time, even when driving home, I am on calls, and I used to have to write down the time spent on a piece of paper. Usually, this was left out, which is equal to monetary losses. It’s great that now I can start tracking immediately regarding the right client and from any device, and not worry that this time will go unpaid.
The obligation to keep track of working time has literally become a useful habit for me. No reports at the end of the month. I just click one button before starting any task and an accountanting team has access to automatically generated invoices in Dynamics 365. Saved time – saved money!
The Task Management tool has the wow factor of colors, ease of reprioritizing on project base, individual views for daily review, and it is all in the same system as our data! We explored at least 8 different software solutions for each of these functions. The relief it is all contained in the same system we must have open when working with clients or reading all our email gives me hope for full user adoption.
Maralise Hood Quan
The customization necessary to optimize D365 processes were not possible in the out-of-the-box task management solutions we investigated… making the decision easy to use D365 Task Management by Skyline Consultants. This decision gives us confidence and proof of our commitment that technology generates ROI benefits time after time and year after year.