AI-Driven Customer
Service Powered by
Microsoft

Dynamics 365 for Customer Service makes it easy to treat every customer like the VIP they are. Skyline crafts unique customer service solutions that are easy to deploy, use, adjust, and scale. Improve customer retention and satisfaction with an AI-fueled customer service solution that’s customized for your business. Dynamics 365 for Customer Service helps companies provide faster and more personalized support with Dynamics 365.

Leverage Dynamics 365 for Customer
Service to:

Forge loyal customer relations

Automate personalized support

Rely on self-learning AI for insights

Get comprehensive analytics of all customer data

Let's discuss Dynamics 365!

How Skyline Helps
Your SME Leverage
Dynamics 365

Dynamics 365 for Customer Service is a powerful AI-ready tool capable of handling contacts, accounts, case management, contracts, human resources, work hours, service desk, custom entities, and more. We take this complex architecture and create a fully customized solution that is meticulously adjusted to meet your businesses exact automation needs.

System Development, Support, and Maintenance

Skyline experts are skilled and experienced in implementing Dynamics 365 for Customer Service from the ground up, and integrating it with third-party platforms or your existing in-house solutions. We’ll create, test, and deploy a ready-to-use platform that will collect data, analyze insights, and automate every aspect of your customer communication in a personalized and empathetic way

Routing and SLA automation

Enable your customer care and sales staff to focus on their area of expertise rather than on looking for the relevant requests and digging through tons of unnecessary info. The system Skyline delivers for you automatically creates cases, instantly connects clients with the right specialists, and intelligently suggests ready-made solutions from your knowledgebase. Cut your customer service costs by optimizing and automating outdated inefficient work processes.

Omni-Channel Customer Service Implementatio

D365 for Customer Service allows for utilizing multiple communication channels in a single solution. Manage all of your phone calls, emails, chats, social networks, and texts from a unified platform that collects and analyzes insights from all of these sources to streamline the performance of your staff and improve your operational efficiency.

360 Customer View at a Glance

While working with you and your teams, we find and realize the optimal way to unify sales, marketing, distribution, and customer care in one solution powered by Dynamics 365. With these powerful capabilities perfectly configured for your business, you will be able to stop looking for lost data points, wasting work hours and losing clients, and start leveraging the full power of Dynamics 365 to exceed your clients expectations and grow your business.

Ask us a question to see how it
works from the side of the client

Schedule a Consultation

Why Dynamics 365 for Customer service

The market-leading customer service solution to keep your
clients happy with you, your employees, and your products

Customer Service Insights

Eliminate guesswork and lost opportunities with out-of-the-box insights. The AI-fueled solution allows for instant performance tracking across all channels helping you identify areas for growth and potential productivity improvements. Build trust, loyalty, and happiness by resolving issues before they impact the customer. D365 for Customer Service provides a deep understanding of customer satisfaction score drivers and suggests improvements backed by data

Case Management

Get rid of unnecessary human involvement in case routing. Rely on intelligent automatic routing to instantly expedite issues to the right agent. Easily set up your own unique case management flow and rules that support case creation, assignment, escalation, and resolution.

Embedded Intelligence

Virtual Customer Service Agent will analyze visitors, come up with solutions, tips, and help to let your employees focus on high-priority tasks. Built-in intelligence is the driving force behind D365 Customer Service which is involved on every stage of the client’s lifecycle. Provide your employees with the insights and recommendations they lack now and put customer happiness on cruise control thanks to advanced AI previously accessible only to large-scale corporations.

Knowledge Management

A full-fledged knowledge management module not only lets you create your own library of info your clients need, but also enables instant automatic answers to common requests with the content you have already put out. Reduce the strain of recurrent questions on your staff and let them focus on complex issues. Start with a basic knowledge base and work your way toward a fully functional self-service customer portal.

Dashboards and Reports

Get all your customer data presented to you in robust all-inclusive analytics tools. The built-in reporting and analytics capabilities provide you with in-depth and high-level reporting dashboards with all the key metrics to keep your hand on the pulse of your business in general and customer satisfaction specifically.