AI-driven Field service automation tailored to your business processes
As the field service industry rapidly transforms and embraces the proactive and predictive approaches enabled by artificial intelligence, Skyline Consultants will help you harness the power of Microsoft Dynamics 365 for Field Service and deliver outstanding customer experiences while optimizing resources deployment. We use Microsoft’s intelligent technology, selected addons, and industry best practices to create unique automation tools that fit your business like a puzzle.
Leverage Dynamics 365 for Field
Organize and track resolution of customer issues
Communicate an accurate arrival time to customers
Improve first time fix rate
Schedule onsite visits when it's convenient for the customer
Organizations that need Dynamics 365 for Field Service
The Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and resource mobility to set mobile workers up for success when they're onsite with customers fixing issues.
Proactive Service Delivery
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors. Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data. Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations. Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Schedule resources intelligently
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling. Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians. Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.
Ensure a first-time fix
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance. Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time. Continue to track all service activity when offline, including accessing work orders, customer data, and asset information.
Most of the time, even when driving home, I am on calls, and I used to have to write down the time spent on a piece of paper. Usually, this was left out, which is equal to monetary losses. It’s great that now I can start tracking immediately regarding the right client and from any device, and not worry that this time will go unpaid.
The obligation to keep track of working time has literally become a useful habit for me. No reports at the end of the month. I just click one button before starting any task and an accountanting team has access to automatically generated invoices in Dynamics 365. Saved time – saved money!
The Task Management tool has the wow factor of colors, ease of reprioritizing on project base, individual views for daily review, and it is all in the same system as our data! We explored at least 8 different software solutions for each of these functions. The relief it is all contained in the same system we must have open when working with clients or reading all our email gives me hope for full user adoption.
Maralise Hood Quan
The customization necessary to optimize D365 processes were not possible in the out-of-the-box task management solutions we investigated… making the decision easy to use D365 Task Management by Skyline Consultants. This decision gives us confidence and proof of our commitment that technology generates ROI benefits time after time and year after year.