AI-driven Field service automation  tailored to your business processes

As the field service industry rapidly transforms and embraces the proactive and predictive approaches enabled by artificial intelligence, Skyline Consultants will help you harness the power of Microsoft Dynamics 365 for Field Service and deliver outstanding customer experiences while optimizing resources deployment. We use Microsoft’s intelligent technology, selected addons, and industry best practices to create unique automation tools that fit your business like a puzzle. 

Leverage Dynamics 365 for Field
Service to:

1

Organize and track resolution of customer issues

2

Communicate an accurate arrival time to customers

3

Improve first time fix rate

4

Schedule onsite visits when it's convenient for the customer

Organizations that need Dynamics 365 for Field Service

The Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and resource mobility to set mobile workers up for success when they're onsite with customers fixing issues.

Proactive Service Delivery

 

Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors. Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data. Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations. Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.

Schedule resources intelligently

 

Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.  Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians. Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.

Ensure a first-time fix

 

Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance. Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time. Continue to track all service activity when offline, including accessing work orders, customer data, and asset information.

Why Skyline for Field Service Automation

The Skyline Consultants team remains focused on delivering flexible, modern, and wholistic solutions to our small and mid-sized business clients. We understand the full capabilities of the Microsoft 365 business application ecosystem and will leverage tools such as Power Automate, Power BI, Microsoft Teams, and many others to create seamless and efficient processes from sales to service to delivery. Additionally, we begin each one of our engagements by ensuring we thoroughly understand your businesses challenges and goals, then architecting the best solution based on that understanding through a process called Business Process Optimization. Working with Skyline Consultants means you are choosing a partner that will understand your business, design a creative and modern solution, and manage the effective and optimal delivery of that solution.

Manage follow-up work and take advantage of upsell and cross sell opportunities

Reduce travel time, mileage, and vehicle wear and tear 

Provide accurate account and equipment history to the field technician

Keep customers updated with the status of their service call and when it's resolved

Complete more service calls per technician per week 

Avoid equipment downtime through preventative maintenance

Manage your large mobile workforce efficiently
with Dynamics 365 for Field Service